Author: Weiwen
Source: GPLP
Tesla has more and more problems in Chinese market。
Faulty cars sold as used cars
On March 8, according to “consumer reports”, Mr. Han, a consumer in Tianjin, purchased a used Model S through Tesla’s official website in June 2019, and was identified by a third party authority as having multiple marks of cutting, re-riveting and other maintenance, there was official fraud in the sale.
Mr. Han said the Model S is officially certified as a used car, there should be no accident car, bubble car and other problems. And at that time, the sales staff also said the car does not have a major traffic accident, guarantee is not bubble car and fire car, there is no structural damage.
So Mr. Han bought the car for more than ￥380,000 under a sales guarantee.
However, two months after buying the car, Mr. Han was driving the Model S car on a multi-car stretch in Tianjin when he noticed a sudden violent vibration of the car, accompanied by a “Bang” sound, the speed of the car suddenly goes down, nearly caused an accident.
Mr. Han pulled the car over to the side of the road to make sure that the brakes and gas pedal failed. At this time, the cab shows that there are still more than 300 kilometers of range.
“I’m really lucky, ” said Mr Han, “I can’t imagine what would happen if I was rear-ended. “
In response, Mr. Han immediately reported to Tesla, and the vehicle was towed to Tesla’s Tianjin Wanggang Service Center for repair, but Tesla’s staff said the crash was caused by “excessive battery charge by the accelerator pedal while Mr. Han was driving, which damaged some parts and caused the crash. “.
Such an answer was apparently not satisfaction to Mr. Han, and even made Mr. Han’s question of quality and origin of the car, so he asked Tesla to produce a written document certifying the condition of the car, but to no avail, the staff said, the vehicle does not exist safety problems, and the certification of used cars without condition confirmation.
Therefore, Mr. Han had to find a third-party identification, the results found that the car C Column Outer Plate there are many cutting and welding accident repair marks, directly affect the vehicle crash strength and safety performance.
In addition, some parts of the body of the black structural glue for repair, charging port rear and rear lights have metal debris residue, the body inside and outside parts of the scratch marks, belong to the accident car.
Mr. Han felt cheated, so he find the Tesla side of the theory, and in the local market supervision and management of the intervention, get the car description.
In the note, Tesla marked the appearance of the vehicle damage and the location of third-party identification of the results of the discrepancy. However, the photograph of Mr Han’s car provided by Tesla’s staff suggests there was some damage to the car’s body.
At present, both sides have different opinions on the safety of the car, and after several months of negotiations, they have not reached an agreement on issues such as return of the car and compensation, so Mr. Han sue the Tesla Motors sales and service (Tianjin) Co. , Ltd. and Tesla Motors sales and service (Beijing) Co. , Ltd. to the Beijing Daxing District People’s Court, he askes Tesla to “refund 1 to 3.”
At present, the case has been filed in court, is waiting for the court session.
Tesla’s glitches in China
As Tesla’s quality, there have been glitches since 2014 when Tesla entered the Chinese market.
GPLP has learned that on the car complaint website, there are complaints from car owners that Model X 2016 have problems affecting driving safety, such as brake system failure and brake failure.
Moreover, in February 2019, Tesla announced a recall of more than 3,100 Model X in China because of steering problems. Then, in April 2019, Tesla recalled more than 14,000 Model S over an airbag explosion in Takada.
Recently, it was revealed on the Internet that the HW2.5 self-driving chip was loaded on the MODEL 3, instead of the HW3.0 chip marked on the vehicle environmental protection list. The owner of the MODEL 3 believed that Tesla had reduced the cost by “simple configuration” .
In this way, the manufacturing problems has repeated, as the result, the reputation greatly affected in the Chinese market
In response to Tesla’s frequent manufacturing problems, some people said that Tesla as a start-up, poor workmanship is understandable. But others say Tesla’s disregard for consumers in China stems in part from excessive coddling.
What you can see is that with Tesla building a factory in China, Tesla scandal has swept the industry, and many consumers have become loyal fans, accepting some work flaws, even if there have been cases of rights protection, but over time, it also faded away, leaving Tesla with no real problem.
And Tesla has not admitted his mistake in the recent appearance of a “reduced match gate” , Musk, the company’s CEO, was even more negative on social media: “The owners who complained didn’t actually order the FSD. They may not be aware that even if they order FSD after delivery, the corresponding computer hardware can be upgraded for free.”
All this shows that Tesla isn’t actively dealing with its problems, and that consumers continue to Pamper Tesla’s coquettish attitude by backing away from them.
In a time when the auto industry is booming, Tesla is a well known company in the spotlight, but even with reputation, Tesla needs to remember focus on customers and quality, otherwise VW’s Volkswagen Passat affair will be a preview of Tesla’s future.
