Author：WeiWen
Source: GPLP
On April 2, GPLP.cn learned from the car quality network that Toyota’s three models surpassed Volkswagen’s Passat models as the top three of the vehicle complain list in March. As for the reasons for the complaints, they are all related to the increase problem in engine oil exposed in early March.
(Source: 车质网)
The top three cars on the list were Toyota’s Camry, Asian Dragon and RAV4 Rongfang, with 426 complaints from the camry, 272 from the Asian Dragon and 150 from the RAV4 rongfang.
Not only that, except for the increase in engine oil / emulsification of Toyota models, Lexus, its luxury brand, has a similar situation, causing Lexus to appear in the top ten list. Lexus ES was complained 82 times last month, and the complaint problem is still the increase in oil / emulsification.
However, around March 15, Toyota Motor responded to this matter by saying that the owner ’s complaint was a general phenomenon that occurred during the use of the engine, which would not affect the lubricating performance of the engine oil, nor would it affect the performance of the engine. There is no quality problem.
Toyota’ s response did not satisfy the owners, and more and more owners filed complaints after that.
Interestingly, the models after the Toyota Camry, Asian Dragon and RAV4 Rongfang were Volkswagen Passat in the vehicle complain list in March, which caused a large number of complaints due to a fracture of the A-pillar in a crash test in December 2019, and it ranked first in the vehicle complain list in February.
According to this situation, some netizens said that Toyota Motor has once again won Volkswagen, however, this victory is not glorious.
With the continuous improvement of automobile technology and the expansion of the automobile market, it can be seen that the number of sales of automobile manufacturers is also increasing, but at the same time, the quality of the vehicles produced has also appeared more and more problems. Volkswagen Automobiles and Toyotas are just among them.
However, if they don’t reflect on themselves more, there will be more quality incidents similar to the increase in engine oil of Passat and Toyota, which will definitely have a bad impact on the brand that the company has shaped for many years, and will impact market sales eventually.
