By Zhiliao
Source: GPLP
Trip.com(TCOM.NASDAQ) released the unsubscribe service during the Spring Festival in January 31 , with millions of orders for group tours around the world having been returned by February 29.
Spring Festival is a day of rest, many people have plans to take the a long holiday to travel and vacation. But the unexpected new coronavirus has interrupted everyone’s plans. Trip.com had issued a forecast report earlier, china may have 450 million people travel during Spring Festival in 2020.
Source: Trip.com official Weibo Account
Trip.com has a large number of refund orders since January 20.
On January 23, Trip.com launched a “Cancel Guarantee ” initiative to hotels across the country, which later extended to the world, all the hotels that respond to Trip.com’s “Cancel Guarantee ” initiative will promise to cancel all hotel orders from January 22 to February 29 of free charge. Recently, 90% of domestic and 60% of foreign hotels have joined them.
On January 24, the Ministry of Culture and tourism issued a notice, start January 27, the domestic and foreign group tours and “air ticket + hotel” semi-self-service tourism products should be suspension, as the result, cancellations increase sharply, consulting volume is 10 times as usual.
On January 26, Trip.com announced that people could cancel the global group tour, semi-self-service and custom-made game orders before the february 29 in free charge.
Previously, the railway and aviation departments have issued a notice, train tickets and air tickets as long as the conditions are met, We will waive refund fees all over the country. In addition to the train tickets and air tickets, the relevant departments will be responsible for them, and some hotels that respond to the “Cancel Guarantee ” plan can be shared equally with Trip.com, and the rest of the losses caused will be paid by Trip.com. As a result, Trip.com’s major disaster protection fund was also goes up from 100 million yuan to 200 million yuan.
According to relevant data, during the SARS period, China’s tourism industry also faced a huge gap. Until the end of the SARS period in June, the tourism industry experienced a huge growth rate from July to August, August is almost back to the same level as before, and the National Day holiday has reached a record high.
